AVVISO NUOVE MODALITA’ DI AVVIO E PARTECIPAZIONE PROCEDURE DI RISOLUZIONE CONTROVERSIE UTENTI/OPERATORI

In ottemperanza alle Delibere Agcom 203/18/CONS “Regolamento sulle procedure di risoluzione delle controversie tra utenti e operatori di comunicazioni elettroniche” (abrogativa della Delibera Agcom 173/07 CONS) e 296/18/CONS, informiamo che, a partire dal 23 luglio 2018, gli Utenti che intendano presentare delle istanze di risoluzione delle controversie dinanzi al CORECOM, dovranno accedere alla piattaforma “ConciliaWeb” raggiungibile al sito conciliaweb.agcom.it

AVVISO MODIFICA CONDIZIONI GENERALI DI CONTRATTO

A seguito dell’abrogazione della Delibera Agcom 173/07 CONS, nonché di precedenti sopravvenuti interventi legislativi e regolamentari, informiamo, altresì, gli Utenti che CLOUDITALIA ha provveduto ad aggiornare le proprie Condizioni Generali di Contratto e/o Condizioni di Utilizzo dei Servizi adeguandole a quanto imposto da Leggi e Regolamenti e che le modifiche, già applicate agli Utenti, sono esclusivamente migliorative. Per tali motivi le nuove Condizioni Generali saranno automaticamente applicate a far data dal 22 luglio 2018. Consulta l’informativa di dettaglio e le nuova documentazione contrattuale in Area Clienti

price transparency

In compliance with Italian Communications Authority Article 4 of the Resolution no. 252/16/CONS

Service Economic Conditions Details Activation Cost
(including VAT)
Termination Cost
(including VAT)
Information about Attached 5 DGLS 259/2003
Best Card Best Card Attached 1 del. 252-16-CONS v1-0 No cost No cost Quality and Service Charter
Edicard Edicard Attached 1 del. 252-16-CONS v1-0 No cost No cost Quality and Service Charter
Etnicom Ricaricabile Etnicom Ricaricabile Attached 1 del. 252-16-CONS v1-0 No cost No cost Quality and Service Charter
Happiness Plus Happiness Plus Attached 1 del. 252-16-CONS v1-0 No cost No cost Quality and Service Charter
Ricarica Eutelia Ricarica Eutelia Attached 1 del. 252-16-CONS v1-0 No cost No cost Quality and Service Charter
Clouditalia Orchestra Clouditalia Orchestra Attached 1 del. 252-16-CONS v1-0 No cost No cost Quality and Service Charter | Open Service TLC Contract
Simfonia Simfonia Attached 1 del. 252-16-CONS v1-0 No cost No cost Quality and Service Charter | Open Service TLC Contract
Broadband 30 Broadband 30 Attached 1 del. 252-16-CONS v1-0 170,68 € 61,00 € Quality and Service Charter | Open Service TLC Contract
Broadband 50 Broadband 50 Attached 1 del. 252-16-CONS v1-0 170,68 € 61,00 € Quality and Service Charter | Open Service TLC Contract
Broadband 100 Broadband 100 Attached 1 del. 252-16-CONS v1-0 170,68 € 61,00 € Quality and Service Charter | Open Service TLC Contract
Broadband 200 Broadband 200 Attached 1 del. 252-16-CONS v1-0 170,68 € 61,00 € Quality and Service Charter | Open Service TLC Contract
Internet ADSL 20 Internet Adsl 20 Attached 1 del. 252-16-CONS v1-0 68,88 € 61,00 € Quality and Service Charter | Open Service TLC Contract
LineaVoip LineaVoip Attached 1 del. 252-16-CONS v1-0 12,20 € No cost Quality and Service Charter | Open Service TLC Contract
LineaVoip 10 LineaVoip 10 Attached 1 del. 252-16-CONS v1-0 61,00 € No cost Quality and Service Charter | Open Service TLC Contract
LineaVoip 20 LineaVoip 20 Attached 1 del. 252-16-CONS v1-0 61,00 € No cost Quality and Service Charter | Open Service TLC Contract
LineaVoip 50 LineaVoip 50 Attached 1 del. 252-16-CONS v1-0 97,60 € No cost Quality and Service Charter | Open Service TLC Contract
LineaVoip 100 LineaVoip 100 Attached 1 del. 252-16-CONS v1-0 122,00 € No cost Quality and Service Charter | Open Service TLC Contract
Linea Clienti 800 Linea Clienti 800 Attached 1 del. 252-16-CONS v1-0 12,20 € No cost Quality and Service Charter | Open Service TLC Contract
Linea Clienti 800 Più Linea Clienti 800 Più Attached 1 del. 252-16-CONS v1-0 12,20 € No cost Quality and Service Charter | Open Service TLC Contract
Start Impresa Start Impresa Attached 1 del. 252-16-CONS v1-0 170,80 € 146,40 € Quality and Service Charter | Open Service TLC Contract
Start Impresa Mobile Start Impresa Mobile Attached 1 del. 252-16-CONS v1-0 170,80 € 146,40 € Quality and Service Charter | Open Service TLC Contract
Start Impresa Simmetrico Start Impresa Simmetrico Attached 1 del. 252-16-CONS v1-0 341,60 € 146,40 € Quality and Service Charter | Open Service TLC Contract
Start Impresa Mob. Simm. Start Impresa Mobile Simmetrico Attached 1 del. 252-16-CONS v1-0 341,60 € 146,40 € Quality and Service Charter | Open Service TLC Contract
SpeedUp 2M SpeedUp 2M Attached 1 del. 252-16-CONS v1-0 244,00 € 61,00 € Quality and Service Charter | Open Service TLC Contract
SpeedUp 4M SpeedUp 4M Attached 1 del. 252-16-CONS v1-0 366,00 € 122,00 € Quality and Service Charter | Open Service TLC Contract
SpeedUp 6M SpeedUp 6M Attached 1 del. 252-16-CONS v1-0 488,00 € 183,00 € Quality and Service Charter | Open Service TLC Contract
SpeedUp 8M SpeedUp 8M Attached 1 del. 252-16-CONS v1-0 610,00 € 244,00 € Quality and Service Charter | Open Service TLC Contract
SpeedUp 10M SpeedUp 10M Attached 1 del. 252-16-CONS v1-0 610,00 € 305,00 € Quality and Service Charter | Open Service TLC Contract
Linea Business 15 Linea Business 15 Attached 1 del. 252-16-CONS v1-0 305,00 € No cost Quality and Service Charter | Open Service TLC Contract
Linea Business 30 Linea Business 30 Attached 1 del. 252-16-CONS v1-0 305,00 € No cost Quality and Service Charter | Open Service TLC Contract
Fax Virtuale Fax Virtuale Attached 1 del. 252-16-CONS v1-0 12,20 € No cost Quality and Service Charter | Open Service TLC Contract
Call Center Virtuale Call Center Virtuale Attached 1 del. 252-16-CONS v1-0 30,5 € every line No cost Quality and Service Charter | Open Service TLC Contract
Wireless Internet Wireless Internet Attached 1 del. 252-16-CONS v1-0 50,00 € 48,40 € Quality and Service Charter | Open Service TLC Contract
Wireless Internet + Voce Wireless Internet Voce Attached 1 del. 252-16-CONS v1-0 50,00 € 48,40 € Quality and Service Charter | Open Service TLC Contract
Wireless Internet Free Wireless Internet Free Attached 1 del. 252-16-CONS v1-0 249,00 € No cost Quality and Service Charter | Open Service TLC Contract
Wireless Internet 10 Mega Wireless Internet Attached 1 del. 252-16-CONS v1-0 150,00 € 48,40 € Quality and Service Charter | Open Service TLC Contract
Wireless Internet 10 Mega + Voce Wireless Internet Attached 1 del. 252-16-CONS v1-0 150,00 € 48,40 € Quality and Service Charter | Open Service TLC Contract
Wireless Internet 20 Mega Wireless Internet Attached 1 del. 252-16-CONS v1-0 150,00 € 48,40 € Quality and Service Charter | Open Service TLC Contract
Wireless Internet 20 Mega + Voce Wireless Internet Attached 1 del. 252-16-CONS v1-0 150,00 € 48,40 € Quality and Service Charter | Open Service TLC Contract
Wireless Internet Speedup Wireless Internet Attached 1 del. 252-16-CONS v1-0 100,00 € 48,40 € Quality and Service Charter | Open Service TLC Contract

Service Economic Conditions Activation Cost
(including VAT)
Termination Cost
(including VAT)
Quality and Service Charter and Contract Conditions
Adsl Home Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Amelia 4M Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Amelia 20M Offer Details - 47,99 € Quality and Service Charter | Open Service TLC Contract
Eutelia Chiama Week Offer Details - 6,05 €, every CPS Quality and Service Charter | Open Service TLC Contract
EuteliaVoip Offer Details - No cost Quality and Service Charter | Open Service TLC Contract
Fax Plug Offer Details - 5,04 €, every CPS Quality and Service Charter | Open Service TLC Contract
Numero Personale 178 Offer Details - 6,05 € Quality and Service Charter | Open Service TLC Contract
Super Free Internet Offer Details - No cost Quality and Service Charter | Open Service TLC Contract
Vol@ Dove Vuoi Offer Details - 6,05 €, every CPS Quality and Service Charter | Open Service TLC Contract
Vol@ Libero Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Amelia Voce Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Amelia 7M Offer Details - 47,99 € Quality and Service Charter | Open Service TLC Contract
Domain Plug Offer Details - 6,05 € Quality and Service Charter | Open Service TLC Contract
Eutelia Chiama 10 Lire Offer Details - 6,05 €, every CPS Quality and Service Charter | Open Service TLC Contract
EuteliaVoip Wifi Offer Details - No cost Quality and Service Charter | Open Service TLC Contract
Homa Call 800 Offer Details - 6,05 € Quality and Service Charter | Open Service TLC Contract
Security Scanner Offer Details - 6,05 € Quality and Service Charter | Open Service TLC Contract
Vol@ Gratis Dest. Fisso Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Vol@ Gratis Cellulari Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Amelia 2M Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Amelia 7Mpiù Offer Details - 47,99 € Quality and Service Charter | Open Service TLC Contract
Eutelia Chiama Offer Details - 6,05 €, every CPS Quality and Service Charter | Open Service TLC Contract
Eutelia Mailbox Offer Details - 6,05 € Quality and Service Charter | Open Service TLC Contract
Eutelia Vol@ Home Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Invio SMS Offer Details - No cost Quality and Service Charter | Open Service TLC Contract
Spazio Web Offer Details - 6,05 € Quality and Service Charter | Open Service TLC Contract
Vol@ Gratis Dest. Mobile Offer Details - 48,88 € Quality and Service Charter | Open Service TLC Contract
Vol@ Leggero Offer Details - 6,05 €, every activated line Quality and Service Charter | Open Service TLC Contract
Amelia Home Wireless Offer Details - 48,00 € Quality and Service Charter | Open Service TLC Contract
Vol@ Home Wireless Offer Details - 48,00 € Quality and Service Charter | Open Service TLC Contract
Vol@ Ricaricabile Wireless Offer Details - No cost Quality and Service Charter | Open Service TLC Contract