AVVISO NUOVE MODALITA’ DI AVVIO E PARTECIPAZIONE PROCEDURE DI RISOLUZIONE CONTROVERSIE UTENTI/OPERATORI

In ottemperanza alle Delibere Agcom 203/18/CONS “Regolamento sulle procedure di risoluzione delle controversie tra utenti e operatori di comunicazioni elettroniche” (abrogativa della Delibera Agcom 173/07 CONS) e 296/18/CONS, informiamo che, a partire dal 23 luglio 2018, gli Utenti che intendano presentare delle istanze di risoluzione delle controversie dinanzi al CORECOM, dovranno accedere alla piattaforma “ConciliaWeb” raggiungibile al sito conciliaweb.agcom.it

AVVISO MODIFICA CONDIZIONI GENERALI DI CONTRATTO

A seguito dell’abrogazione della Delibera Agcom 173/07 CONS, nonché di precedenti sopravvenuti interventi legislativi e regolamentari, informiamo, altresì, gli Utenti che CLOUDITALIA ha provveduto ad aggiornare le proprie Condizioni Generali di Contratto e/o Condizioni di Utilizzo dei Servizi adeguandole a quanto imposto da Leggi e Regolamenti e che le modifiche, già applicate agli Utenti, sono esclusivamente migliorative. Per tali motivi le nuove Condizioni Generali saranno automaticamente applicate a far data dal 22 luglio 2018. Consulta l’informativa di dettaglio e le nuova documentazione contrattuale in Area Clienti

Privacy Policy in accordance with Art. 13 of European Regulation no. 2016/679

Clouditalia Telecomunicazioni Spa a Socio Unico, in its capacity as processing controller of personal data, in the person of its legal representative, based in Arezzo in Via Piero Calamandrei 173, hereby informs you that, in accordance with Article 13 of European Regulation no. 2016/679 (GDPR), the data provided by you when completing the online form will be processed by Clouditalia to:

  • 1) Provide information on the services requested by you and on commercial products of interest to you.
  • 2) Fulfil obligations provided by laws, regulations and community legislation.
  • 3) Allow Clouditalia to exercise its rights judicially and to combat unlawful behaviours.

The provision of personal data is necessary for the purposes listed above and the respective processing does not require the consent of the CUSTOMER. Any refusal to provide those data will prevent us responding to the request.

Data processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. The data processing will take place using tools suitable to guarantee its security as well as confidentiality and may be carried out also using automated tools aimed at memorising, managing and transmitting that data.

The Data Protection Officer (DPO) in accordance with Art. 37 of the GDPR, can be contacted by certified e-mail at the address This email address is being protected from spambots. You need JavaScript enabled to view it. or at the address of the registered office indicated for the Processing Controller, or on telephone number 05751944401.

Users' data are processed by employees of the Company Clouditalia with automated tools, only for the time strictly necessary for the purposes for which they were collected and, in any case, for no longer than 24 months from their collection for legal purposes.

Clouditalia is the processing controller of data provided and it is therefore responsible for any updates or alterations of the same, concerning communicated changes. In relation to the processing of your data, you may exercise the rights provided by Article 15 of European Regulation no. 2016/679, and, in particular, inter alia, you have the right:
  • - to obtain confirmation as to whether or not data concerning you are being processed, even if not yet recorded, and their communication in intelligible form;
  • - to obtain an indication:
  • - of the source of the personal data;
  • - of the categories of personal data concerned;
  • - of the period of storage of personal data or, if this is not possible, the criteria used to determine that period;
  • - of the purposes and methods of processing;
  • - of the logic involved in the case of processing performed using electronic tools;
  • - of the identification details of the controller, processors and data protection officer in accordance with article 37;
  • - of the entities or categories of entities to which the personal data may be communicated or that may come to know of them in the capacity of representative appointed in the State territory, processors or officers;
  • - if the personal data are transferred to a third country or to an international organisation, the right to be informed of the existence of the appropriate safeguards in accordance with Article 46 relating to the transfer.
  • - to obtain:
  • - the update, rectification or, where appropriate, completion of the data;
  • - the erasure, pseudonymisation or block on data processed in violation of the law, including those whose storage are not necessary in relation to the purposes for which the data were collected or subsequently processed;
  • - the restriction of processing of personal data relating to you or objection to their processing
  • - to object, in whole or in part:
  • - for legitimate reasons to the processing of personal data concerning you, even if for the purpose of the collection;
  • - to the processing of personal data concerning you for the purposes of sending marketing material or direct sales or for the completion of market research or sales communication.
  • - to lodge a complaint with the supervisory authority

The erasure or modification of data will be carried out in line with the technical timescales scheduled for each of the services listed above. You may exercise the rights described above, by sending a request by recorded delivery to the following address: Clouditalia Telecomunicazioni Spa a Socio Unico - Via Piero Calamandrei 173 - 52100 Arezzo; or by certified e-mail to the address This email address is being protected from spambots. You need JavaScript enabled to view it..