Avviso modifica Condizioni Generali di Contratto Servizi TLC

Informiamo i CLIENTI che CLOUDITALIA ha provveduto ad aggiornare le proprie Condizioni Generali di Contratto dei Servizi TLC adeguandole a quanto imposto dalle Delibere Agcom nn. 348/18/CONS - 133/18/CIR - 487/18/CONS - 347/18/CONS. Trattandosi di modifiche imposte da Leggi e Regolamenti, le nuove Condizioni Generali saranno automaticamente applicate a far data dalla pubblicazione delle stesse sul sito web www.clouditalia.com alla sezione “Area Clienti” il 10/01/2019. Consulta l’informativa di dettaglio e le nuova documentazione contrattuale in “Area Clienti”.

Avviso adeguamento delibera AGCOM n. 348/18/CONS sulla libertà di scelta delle apparecchiature terminali dal 1 dicembre 2018

A partire dal 1 dicembre 2018, in ottemperanza alla Delibera AGCOM n. 348/18/CONS, CLOUDITALIA garantisce ai propri CLIENTI il diritto di utilizzare i dispositivi per l’accesso ad internet (modem, router, access gateway VoIP) di loro scelta. Per la corretta configurazione dei Dispositivi Internet scelti dal CLIENTE, CLOUDITALIA comunica - senza oneri aggiuntivi - le specifiche e i parametri necessari tramite la lettera di attivazione (cd. Welcom Letter) del Servizio e/o accedendo al sito web alla sezione “Area Clienti”.
In adeguamento alla predetta Delibera, CLOUDITALIA, mette a disposizione del CLIENTE sottoscrizioni di offerte in abbinamento con i Dispositivi Internet “a titolo oneroso” e in noleggio prevedendo tale servizio come “opzionale”. Le offerte di servizi integrati prevedono la fornitura del Dispositivo Internet “a titolo gratuito” e in comodato d’uso. In entrambi i casi, le condizioni economiche e tecniche aggiuntive collegate alla fornitura sono indicate nelle Specifiche Tecniche, Descrittive e Tariffarie relative al Servizio di cui trattasi. Coloro che alla data di entrata in vigore delle Condizioni Generali di cui all’avviso che precede usufruiscono di Servizi resi tramite Dispositivo Internet CLOUDITALIA a titolo oneroso e in noleggio, in aderenza alla Delibera n. 348/18/CONS, possono recedere dal servizio opzionale senza oneri diversi dalla mera restituzione del Dispositivo Internet fornito da CLOUDITALIA e scegliere di utilizzare il proprio Dispositivo Internet, laddove tecnicamente possibile.
I servizi di installazione e manutenzione dei Dispositivi Internet scelti dal CLIENTE sono attività anch’esse libere e possono essere liberamente affidate dal CLIENTE a soggetti terzi a proprio onere e a propri costi. CLOUDITALIA non risponde per servizi di installazione e manutenzione, nonché per disservizi che riguardino esclusivamente il funzionamento del Dispositivo Internet scelto dal CLIENTE o che da quest’ultimo derivino, il quale deve rispondere alle esigenze tecniche necessarie alla corretta fruizione dei Servizi. Per maggiori dettagli consulta la FAQ “Come posso utilizzare il mio dispositivo internet?” e la nuova documentazione contrattuale in “Area Clienti”.

  View all offer

Features

LineaBusiness

The solution for companies that need a dedicated connection for their telephone services that can support 15 or even 30 conversations simultaneously through a dedicated symmetrical connectivity between the Client's premises and the access node to Clouditalia network.
  • Ethernet interface for next-generation switchboards (IP PBX) or ISDN PRA for traditional systems
  • Competitive telephone rates: per-second billing and no connection charges
  • Discounted telephone traffic packages
  • Additional telephone services (SNG, Direct Dialing, Calling Line Identification ...)
  • Possibility to retain the same telephone number (Number Portability)
  • Safety: voice does not go through the Internet but rather through a Virtual Private Network not accessible from the outside.

15 or 30
simultaneous calls

Dedicated symmetrical
connectivity

Configured additional telephone services

With no additional monthly costs, BusinessLine allows the use of all the Additional Telephone Services that companies need for daily activities.*
  • SNG access (Short Number Group) with DD (Direct Dialing): group of voice channels with an associated short geographical number. The short number is used as an arch, with the possibility of direct connection to "telephone extensions"
  • SNG access: group of voice channels with an associated single short geographical number (typical configuration for inbound Call Centers)
  • Calling Line Identification (CLIP/CLIR): the number is either shown or hidden (clip DEFAULT)
  • Calling Line Identification of the connected number (COLP/COLR): the number used to answer an incoming call is shown (default COLP)
  • PIN-based selective Outgoing Call Barring
  • Call forwarding: redirection of all incoming calls on a number selected by the user
  • T.38 Fax-Relay support
  • ISDN selection, either overlap or en-bloc (only with ISDN interface)
  • DTMF in-band, out-of-band (only with ISDN interface).

* Some of these services are available only through the ISDN interface. In case of advanced Ethernet interface, the above-mentioned services availability is handled by the IP switchboard.

Prices

LineaBusiness

It allows calling national or international destinations as well as mobile phones benefiting from transparent and attractive prices.
With BusinessLine, calls charges are calculated according to the effective length of the conversation, with per-second billing and no connection charges.

Italy National Landline Italy Mobile Line
1 €cent/min. 10 €cent/min.

Optional Services

LineaBusiness

Telephone traffic included

For those who would like to reduce their mobile phone bill even more, Clouditalia offers the "Traffic included" option: it consists of several national landline and mobile traffic packages included in a monthly fee with no activation costs.

Traffic Packages Traffic Included (min./month) monthly fee
Italy 5.000 5.000 min. to national landline network 40 €
Mobile 500 500 min to national mobile network 25 €

Publication of Number in the telephone directory

After subscribing to BusinessLine, you will have to fill in the form for the consent to the treatment and publication of personal data in order to request that the numbers assigned by Clouditalia, and/or the ones transferred, be published in the National Telephone Directory. This form must be filled in even if you do not want your numbers to be published. In case of consent to publication, Clouditalia will add the data to the telephone directory; data will be published starting from the earliest date practicable following the month when Cluditalia receives the the form (duly filled in).

Selective outgoing call barring

Clouditalia offers the PIN (Personal Identification Number)-based Selective Outgoing Call Barring service; the service is free of charge.

form

LineaBusiness


Information request

  1. Name and Surname / Comany*
    Enter Name, Surname
  2. Email*
    Please enter a valid email address
  3. Phone Number*
    Enter a Phone Number
  4. Region*
  5. Message*
    Enter a message
  6. Clouditalia Telecomunicazioni Spa a Socio Unico, in its capacity as processing controller of personal data, in the person of its legal representative, based in Arezzo in Via Piero Calamandrei 173, hereby informs you that, in accordance with Article 13 of European Regulation no. 2016/679 (GDPR), the data provided by you when completing the online form will be processed by Clouditalia to:
    1) Provide information on the services requested by you and on commercial products of interest to you.
    2) Fulfil obligations provided by laws, regulations and community legislation.
    3) Allow Clouditalia to exercise its rights judicially and to combat unlawful behaviours.
  7. I have read the Privacy Statement and agree*
    To continue is necessary to agree the Privacy Statement


  8. Antispam*
    Antispam   RefreshSi prega di serire i numeri presenti nell'immagine
  9.   

form2

LineaBusiness


LineaBusiness - Prices

  1. Name and Surname / Comany*
    Enter Name, Surname
  2. Email*
    Please enter a valid email address
  3. Phone Number*
    Enter a Phone Number
  4. Region*
  5. Message*
    Enter a message
  6. Clouditalia Telecomunicazioni Spa a Socio Unico, in its capacity as processing controller of personal data, in the person of its legal representative, based in Arezzo in Via Piero Calamandrei 173, hereby informs you that, in accordance with Article 13 of European Regulation no. 2016/679 (GDPR), the data provided by you when completing the online form will be processed by Clouditalia to:
    1) Provide information on the services requested by you and on commercial products of interest to you.
    2) Fulfil obligations provided by laws, regulations and community legislation.
    3) Allow Clouditalia to exercise its rights judicially and to combat unlawful behaviours.
  7. I have read the Privacy Statement and agree*
    To continue is necessary to agree the Privacy Statement
  8. Antispam
    Antispam   RefreshEnter the characters shown in the image.


  9.